Home > Customer Assistance
HOW MAY WE ASSIST YOU?
SHOPPING
AVAILABILITY AND PRICES
Every effort is made to ensure that an item’s availability is accurately reflected on the website. However, occasionally this may not be 100% correct and an ordered item may be unavailable or out of stock. In these instances, we will endeavour to source the item for you and you will be notified as soon as it becomes available.
Please ensure your details are registered with us before you make your request
Email Customer Care should you require further assistance
Prices shown are in AUD and are exclusive of GST. If you are ordering from outside Australia, there may be taxes or customs duties levied on your order according to that country’s tax structure. For all orders shipped outside of Australia, GST will be not be charged.
(Back to Top)
GIFT SERVICES
One Gift Certificate fits all. Electronic Gift Certificates (eGift Certificate) are perfect for any occasion and are sent to the recipient via email.
Gift wrapping and cards are also available. Simply select the gift wrapping option at checkout.
- Redeemable exclusively at capitalerosso.com
- Available in any amount from $25.00 (whole dollars only)
- Sent, stored and accounted for electronically
- Emailed within 24 hours of your order
- Activated immediately upon credit approval
SIZE GUIDE
To assist in choosing the correct size, we have provided a size chart with the main international sizes aligned.
The additional sizing information that accompanies each product will also help you select the best size and fit.
For any further product queries, our Product Advisor will be more than happy to provide you with any additional information or advice.
(Back to Top)
HOW TO MEASURE
For best results, take measurements over your underwear. To ensure these measurements are as accurate as possible, we recommend that the measuring tape is held firm and level, but not too tight.
Shoulder
Measure from shoulder tip to shoulder tip (the widest point)
Bust
Measure under your arms around the fullest part of your bust.
Natural Waist
Measure around your natural waistline, above your navel and below your ribcage.
Hip
Stand with your feet together and measure around the fullest part of your body at the top of your legs.
Inseam
Best taken from a great fitting pair of pants you like the length of on you, taking into consideration the height of the shoes you’ll be wearing. Measure from the crotch seam to the bottom of the leg.
-
Enter the promotional code in the Shopping Bag page when you are checking out to receive your discount
-
Only one promotional code may be used at any one time
- Promotional codes are not redeemable for cash, nor are they valid toward any previous purchases at capitalerosso.com
(Back to Top)
Once your order has been submitted we will send an email with an order reference number confirming details of the order and to acknowledge receipt of your order. You will receive an email with the tracking information once your order has been shipped.
For security reasons, we will only send confirmation to the email address provided by you. Please ensure you enter your email address correctly
(Back to Top)
Pre order the ‘must haves’ for the season
Priority allocation of these items will be given to customers who have paid in advance for their pre order
Pre orders will be shipped immediately once they are in stock
In the event that these orders are unable to be fulfilled, we will notify you immediately and your payment refunded
(Back to Top)
BACK ORDERS
While we make every effort to fulfill your order, certain items may occasionally be temporarily unavailable or out of stock. We will notify you via email when the item becomes available on the website
Sign in to ‘My Account’ to check the status of a back order item.
(Back to Top)
-
Shop by browsing different categories or by brand/designer
-
See detailed product information by clicking on ‘Product Details’
-
Select your desired color and size and ‘Add to Shopping Bag’
-
To remove an item from your shopping bag, click on ‘Remove’ and ‘Update’ Shopping Bag.
-
To change the number of items, type in the new quantity and click on ‘Update’ Shopping Bag.
-
Continue shopping or proceed to checkout
-
Finalize your purchases by proceeding to checkout and follow the steps
-
An email will be sent to confirm that we have received your order
(Back to Top)
-
View the details of your order via My Account
-
Orders that have not been processed can be modified.
(Back to Top)
(Back to Top)
PAYMENT OPTIONS
We accept Visa, Mastercard, Paypal, direct credit (Australian residents only) and Australia Post Money Orders (made payable to Capitale Rosso).
-
Customers are subject to credit and validation checks and authorization by the card issuer
-
If payment is declined, the debit/credit card holder will be liable for any associated fees and charges incurred
-
Ensure that you enter your exact debit/credit card information as it appears on your debit/credit card
- Paypal details:
- Email: payment@capitalerosso.com
- Note: Include your order number
- Direct Credit account details:
- BSB: 083-155
- Account No: 597 778 463
- Bank: National Australia Bank
- Account Name: Capitale Rosso Pty Ltd
- Please notify us of payment if using direct credit via email assist@capitalerosso.com
(Back to Top)
WHAT IS CVN/CID/CVC?
CVN stands for Card Verification Number and is a security measure to reduce fraud and increase credit card security. It is also referred to as a CID (Card Identification Number) or CVC (Card Verification Code). This is a 3 or 4 digit code that appears on either the back, above the signature strip, or the front, above the embossed number on your credit card.
(Back to Top)
- Shipping & handling charges are determined by the weight of your order
- All orders are subject to verification
- If items are backordered, the total shipping & handling charges will be allocated proportionately and charged as the merchandise is shipped
- Shipping & delivery occur on weekdays
- Delivery times are not guaranteed but are our best approximation
- If your country is not listed below, email us specifying which country you would like to ship to so that we may address your needs
SHIPPING & HANDLING RATES: AUSTRALIA
* Order usually arrives within 7-10 business days (for in-stock items only)
SHIPPING & HANDLING RATES: INTERNATIONAL
* Order usually arrives within 10-14 business days (for in-stock items only)
(Back to Top)
SHIPPING RESTRICTIONS
We do not ship to:
- Post Office Boxes
-
APO/FPO addresses
-
Hotels or businesses that offer mailbox rental services, freight forwarding services or cargo services
All deliveries must be accepted in person and signed for. Please provide an address where someone will be available during business hours.
(Back to Top)
TAXES & DUTIES
For sales within Australia, Goods and Services Tax (GST) are payable.
For sales outside of Australia, your order may be subject to VAT, import duties and/or taxes, which are levied once your package reaches your country. We ship your package DDU, "duties and taxes unpaid", and do not collect the VAT, duties and/or taxes, and cannot predict what your particular charges may be. If you do incur these additional charges, they must be paid in order for your package to clear customs. For further information regarding your country's policies, please contact your local customs office.
(Back to Top)
INSURANCE
We insure each item from the time of pick-up to the time of delivery. A signature is required at delivery, at which point the responsibility for the item is transferred to you.
(Back to Top)
RETURN & EXCHANGE
Your satisfaction is our top priority so, please take the time to familiarise yourself with our Return & Exchange Policy.
* All returns & exchanges must be requested within 7 days of delivery
* All items must be in new and unused condition with all packaging (includes authenticity cards, tags, dust bags, boxes, etc)
* All sale items are final. Returns or exchanges are not possible
* Subject to availability, exchanges may be made for the same item in a different size. Exchanges for a completely different item are not permitted
* All items are checked thoroughly before despatch. Please notify us immediately should items be faulty or received without their tags if you wish to return or exchange the item. All items subject to normal wear and tear are not accepted as faulty
* All shipping & handlling costs to return the item are incurred by the customer
* Returns from outside Australia must be sent no slower than registered air mail and must be endorsed 'return of purchase'
* Refunds will be made in the original form of payment. Shipping & handling charges are not refunded
Please read carefully our Return and Exchange Policy for instructions and all terms and conditions.
(Back to Top)
MY ACCOUNT
CREATE AN ACCOUNT
With an online account you can:
* Be the first to know about our latest offers and updates
* Save shipping and billing information
* Fast and simple checkout options
* View order status and complete order history
Create account now
(Back to Top)
* Enter your email address and first name
* Your password will be emailed to the email address with which you registered
(Back to Top)
UPDATE ACCOUNT INFORMATION
Sign into My Account to update your email address, password, address or billing information.
(Back to Top)
|
