If you have a question not addressed on our website please submit your query to Customer Care. 

Alternatively, you may send an email to assist@capitalerosso.com

If you cannot remember your password, click on the ‘My Account’ link at the very top of the homepage, and follow the ‘Forgotten Password’ instructions.

We assist you in selecting the most accurate size to buy.  Sizes are outlined in the Size Guide with various size conversions and measurement charts on the product page.  We also guide you on How to Measure and provide fit notes on each item which will help with your decision.  For further queries please contact Customer Care.

Your satisfaction is our top priority.  Should you be unhappy with the fit of your purchase you can return the item, or exchange it for a different size.  Please follow the instructions in our Return & Exchange. 

All items shown are in stock unless ‘Sold Out’ appears in the size drop-down list on the product page.  Occasionally, items which are not yet in stock will be available for advance purchase.  Please be aware that even if a product is in your shopping bag it isn’t reserved and can be bought by another customer while you are browsing.

1. Shop for apparel, shoes, bags and accessories by browsing the different categories or searching by brand or designer
2. Click on ‘More Info’ to see detailed product information
3. Select your desired color and size and ‘Add to Shopping Bag’
4. To delete an item from your Shopping Bag, click ‘Remove’ and ‘Update’
5. To modify the quantity of an item, in your Shopping Bag type in the new quantity and click ‘Update’
5. Continue shopping or proceed to checkout
6. Finalize your purchase by following steps for payment
7. You will receive an email upon confirmation of your order

Yes.  If you wish to place an order via telephone please contact a Customer Care representative on  +61 405 321 330  between 9:00am and 5:00pm AEST and they will place the order for you.

If you are not completely satisfied with your purchase you may return or exchange it.

Please read carefully our Return and Exchange Policy for instructions and all terms and conditions.

Our website is as secure as we can make it. All credit card transactions on processed using eWay, a secure online payment gateway which encrypts your credit card details in a secure environment.  We do not store your credit card details on the website.  To ensure your shopping experience with us is safe, simple and secure our website uses Secure Sockets Layer (SSL) technology which encrypts data sent to and from the website.  When your browser is in secure mode, the URL prefix will change from the standard http:// to https:// and you will see a padlock in the lower section of the browser window.  Although use of SSL technology is required for fulfilling your order online, for your convenience, you may call a Customer Care representative to place your order.

We endeavour to process your order within 24 hours of receipt.  You order will be shipped once:

1. Payment has been authorized and cleared
2. The delivery and billing address has been verified
3. If your order is a pre order or back order, it will be shipped once the item is in stock.

Once your order has been received and confirmed, we will send you an email with an order reference number.

For security purposes, we will only send confirmation to the email address provided by you.  Please ensure you enter your email address correctly.

We deliver to the international destinations indicated below.  We are continually developing shipping solutions to other countries.  If your country is not listed below  email us, specifying which country you would like to ship to, so that we may address your needs. 

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HOW MUCH IS SHIPPING & HANDLING?



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HOW MUCH ARE DUTIES & TAXES?

For sales within Australia, Goods and Services Tax (GST) are payable.

For sales outside of Australia, any duties and taxes incurred are the responsibility of the recipient and are payable upon receipt of goods.  For further information, please consult your local customs authority.

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DO YOU DELIVER TO PO BOXES?

We do not deliver to PO Boxes.  All deliveries must be accepted in person and signed for.  Please provide an address where someone will be available during business hours.

To check the status of your order, please contact Customer Care and quote your order reference number.

Alternatively, you may call Customer Care on  +61 405 321 330 between 9:00am to 5:00pm AEST.

All merchandise in transit from Capitale Rosso to the delivery address is insured against loss and accidental damage at no cost to the customer.  Once the merchandise has been delivered to the specified address and signed for, the merchandise is no longer covered by insurance.

• Australia - Allow 7 to 10 business days to receive orders shipped via standard delivery (in-stock items only)
  
• International - Allow 10 to 14 business days to receive orders shipped via international delivery (in-stock items only)